AT&T still responsible for providing landline service in California

AT&T can’t cut off landline service for its customers in California. Decision on ThursdayThe California Public Utilities Commission (CPUC) denied AT&T’s request to be relieved of its obligations as a carrier of last resort (COLR), as previously reported. Ars Technica And CBS News,

AT&T has had the COLR designation in California since 1996, which ensures that everyone in the state has access to affordable and reliable telephone service. Some people in California – particularly those who live in remote areas – have become dependent on their landline service because it allows them to make emergency calls even when the power goes out or cellular service is not available.

earlier this year, AT&T asks CPUC to be relieved of its duties as a designated carrier, citing the widespread availability of mobile service and VoIP. In its request, AT&T argued that the “economic justification” for COLR no longer exists because alternative voice services are available throughout the state at “reasonable rates” and “based on superior technologies.” The company said it “incurs considerable costs” to maintain and operate a copper landline network, while competitors do not have to do so. AT&T says it will continue to provide landline service in areas where no alternatives are available.

However, the CPUC denied AT&T’s request. The agency says “AT&T failed to demonstrate the availability of willing and able replacement providers to serve as COLR.” The decision also cites public commenters who raised the issue of the “unreliability” of mobile service and VoIP. AT&T is blamed for being too slow to offer service to its customers. Now new rules are being emphasized This will change the way COLR is determined in California.

“No customer will be left without voice and 911 services,” AT&T California President Mark Blakeman said in an emailed statement. Verge“We are fully committed to keeping our customers connected while we work with state leaders on policies that create a thoughtful transformation that brings modern communications to all Californians.”